Job summary
We are looking for an exceptional individual to help to lead this exciting and dynamic process to test and develop a 24/7 Community Mental Health Hub model for York.
A 24/7 Community Mental Health Hub is being developed, in the West of the City of York, as part of a pilot funded by NHSE for 2 years. The pilot builds on a longstanding ambition in York driven by the Mental Health partnership, in response to wider stakeholder events that identified that a person centred, transformative approach was needed to improve the outcomes of people with mental health needs in the city of York.
Main duties of the job
The Hub manager will be instrumental in the development and implementation of the hub model, supporting the design process with local service users, carers, local statutory and voluntary sector organisations to better meet the needs of people that require mental health support in the west of the city. With an open-door policy, the hub is intended to be accessible to anyone offering a range of mental health services and support on a 24/7 basis.
The role of the Community Mental Health Hub:
The support and care are comparable to that of a loving family. It fills the gap between well and unwell. No referral or criteria necessary
Harnessing existing assets around York, the hub will ensure services are working collaboratively, are accessible and communicate and feed back into them.
People know they are seen for all that they are. It is the role of the hub to live, champion, and grow that shift in culture.
About us
We are a warm, welcoming service, you will be fully supported by the internal and external leadership sets. You will have opportunities to understand and participate in development of service.
Additional contact details:
James Muldoon,Service Manager -
07760172246
Job description
Job responsibilities
To manage and provide inspirational leadership to all the staff within the Hub. This will include expertise in practice support, change management and communication to a variety of stakeholders.
To work collaboratively as a multiagency leadership team, to continually improve the effectiveness of the service and to co-produce outcomes for this.
To ensure that all staff understand the importance of evaluation, research and audits and embed processes into everyday practice. To inspire all team members to facilitate a service that is customer focussed and puts the assets of the customer at the heart of the service provided.
To further develop the daytime practice model alongside defining the out of hours provision to align with the core principles of the model. This will involve complex system change and advance integration with other organisations and services.
Oversight of further developing and testing practice and systems to manage the high demand and need for the service, ensuring that everyone receives the right offer at the right time. This will need considerable skill to understand the assets of the staff and community resources, developing links when needed, to ensure that the customers who require support receive this in a timely manner and all staff understand the risk and statutory requirements of working in an integrated health and social care service.
To support staff to promote personalised support utilising non-traditional, innovative methods of support and intervention. To work flexibly around peoples needs and commit to prevent further disruption to their lives.
To be responsible for the development of Hub staff utilising supervision, appraisal, solution focussed leadership and coaching. To consider other methods of developing staff and their practice that come from a range of organisations, services and employees to ensure we are maximising their assets to sustain the service.
To ensure the team delivers great practice for all the customers, this will require monitoring and development of new structures to feedback to stakeholders. You will be responsible for ensuring a high level of skilled practice and ensure staff have an awareness of social, political, legal and professional guidelines to maintain safe practice.
To manage complaints, investigations and incidents using a professional, common-sense approach. To ensure that concerns are addressed immediately, and recommendations are considered, communicated to stakeholders and are implemented. To encourage an environment where people learn from our successes as well as complaints and incidents and that the development of the service and improving the customer experience is central to everything we do.
Person Specification
Qualifications
Essential
1. Current professional registration with appropriate body in healthcare or social work or relevant professional clinical qualification (ie PWP/CWP in IAPT/Getting Help services)
2. Be Educated to Master's level in leadership or a subject area relevant to the area of practice OR Have equivalent clinical experience to that of masters level such as working as a band 6 (or above) in relevant clinical area with significant experience - which also includes significant experience of managing people (see below under experience), together with evidence of CPD
3. Be trained in Clinical Supervision and Providing Clinical Supervision
4. Be a Recognised Practice Assessor/Practice Supervisor
Experience
Essential
5. Significant experience of managing people
6. Significant experience of working with patients with complex needs in the specialist field
7. Significant experience working with patients who display risk behaviours
8. Working collaboratively with others (external partners, staff service users and their families/carers)
9. Evidence of delivering supervision
10. Working knowledge of the legal framework and statutory obligations under the Mental Health Act, Mental Capacity Act and other relevant legislation
11. Detailed understanding of Safeguarding and its application in practice
12. Risk assessment and management and its application in practice. Working knowledge of clinical medicines management
13. Developing, maintaining and auditing standards of practice
14. Evidence of training in Quality Improvement methodology or coaching, and/or using.
15. Inter-agency and partnership working
Knowledge
Essential
16. Understanding of psychological models of care and treatment (depending on specialist area)
17. Knowledge of current issues relating to health needs of patients in the field of practice, regionally and nationally
18. Research methodology
19. The Trust's Quality Improvement system (QIS) - or completion of training within agreed timescale Governance and its application in practice