MTIC Operations Room Support (Watchkeeper)
Watchkeeper - Maritime Trade Information Centre (Navy Command)
Background:
The Watchkeeper is a contract role within an outsourced service Carbon60 delivers to Navy Command for the UKMTO project. Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provides 24/7/365 cover.
The role forms part of a dynamic team providing a 'helpdesk' type service. Day-to-day tasking may involve call handling, data input, and responding accordingly to any issues that may occur in a calm, efficient manner.
Primary Purpose:
The primary purpose of a Watchkeeper is to upload data with a view to developing and maintaining the White Shipping picture, using prescribed systems. The White Shipping picture provides a snapshot of merchant vessels transiting the Voluntary Reporting area at any one time. You will act as the initial point of contact for all merchant vessels transiting through designated areas such as the Red Sea, Gulf of Aden, Indian Ocean, Arabian Sea, and Gulf of Guinea.
Other Tasking May Include:
1. Handling emergency calls from vessels at sea/industry
2. Recording incidents
3. Logging emails in accordance with set guidelines
4. Liaising with various agencies and vessels according to standard operating procedures
5. Disseminating information and reporting to the management chain
Person Specification:
1. MOD security clearance or be content to undergo Security Clearance to SC level
2. Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel, and PowerPoint
3. Excellent communication skills
4. Ability to act calmly under pressure
5. Able to follow laid down processes
6. Experience in one or more of the following:
1. Merchant or military maritime environment
2. Ops room experience
3. Call handling
4. Emergency response
5. Help-desk
6. Data input
7. Relevant shift working environment
7. Current working knowledge of either merchant or military shipping highly advantageous
8. Experience working set shift patterns and unsociable hours
9. Experience in client-facing/customer service/service delivery environment
10. Own means of transport due to inaccessible site location
Shift Pattern:
Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off.
Day shifts - 7am - 7pm
Night shifts - 7pm - 7am
Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change.
Further details on this can be discussed with your Carbon60 representative.
Contract Information:
This is a full-time permanent contract at £31K per annum. Base location will be Naval HQ site - Portsdown Technology Park. Start date - ASAP.
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