Responsible for the day-to-day supervision and management of all reception staff and associated functions, including the repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the practice management team as necessary.
Main duties of the job
* Induction and training of all new staff
* Ensure adequate staffing levels and arrange reception team rotas
* Ensure adequate reception and associated facilities for practice, CCG and other in-house providers associated with the practice
* Manage the various appointments, visit and other books, in line with agreed policies
* Deal with more complex enquiries from patients and deputise for practice management as practice complaints officer
* Continually assess and evaluate systems, recommending changes and improvements to the practice management team as appropriate
* Deal with general telephone enquiries from patients and general public
* Record requests for repeat prescriptions
* Prepare repeat prescriptions (manually and computerised)
* Record receipt and results of laboratory reports
* Make appointments for patient to see doctor, nurse and other clinical staff associated with the practice
* Record messages for doctor, nurse and administrative staff
* The above list of duties is not exhaustive and may be subject to change as deemed necessary.
About us
We are a busy practice located in the Yardley area of Birmingham. The practice consists of 3 GP Partners, 2 Salaried GPs and a range of clinicians. We offer services such as phlebotomy, antenatal care and physiotherapy appointments.
We currently have a post available for a reception manager to join the team. The candidate MUST have extensive previous experience within a GP setting to be considered for this position. They will be required to work closely with the Practice management team to support the daily running of the reception area. Previous experience in this role is essential and system one experience is desirable. Training will be provided.
Job responsibilities
JOB TITLE: RECEPTION MANAGER
REPORTS TO: PRACTICE MANAGEMENT TEAM
Job summary:
Responsible for the day-to-day supervision and management of all reception staff and associated functions, including the repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the practice management team as necessary.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
* Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety.
* Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
* Identify the risks involved in work activities and undertake such activities in a way that manages those risks across the business.
Equality and diversity
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Person Specification
* Experience in primary care/NHS/caring profession.
* NHS or recent practice experience.
* GCSE grade A to C in English and Maths.
* Minimum of 2 years experience in a supervisory or management role within a similar setting.
* Confident, assertive and resilient with proven problem-solving skills.
* System one experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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