Summary
M&S is evolving and it's evolving fast! As part of our ongoing transformation to deliver stores of the future, we're looking for strong, innovative and resilient leaders to inspire and influence change.
Our Team Managers are responsible for leading the majority of our colleague population and are an integral cog within the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
1. 20% Colleague discount on most things from furniture, fashion and food.
2. A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development.
3. Attractive annual bonus, based on company performance and personal objectives.
4. 29 days holiday including bank holidays!
5. Amazing perks and discounts via our M&S Choices website.
6. Charity Volunteer Day - A paid day away from work to support your chosen charity.
7. A very generous Defined Contribution Pension Scheme and Life Assurance.
8. Access to a fantastic range of wellbeing support.
What you'll do
Your key accountabilities will include:
* Driving a selling culture within your team.
* Consistently raising performance and capability of the team to support developing internal talent.
* Utilising and exploiting data to support operational decisions.
* Implementing a continuous improvement mentality within the team.
* Energising your team to deliver first class customer service within a fast-paced environment.
Who you are
Your skills and experience will include:
* A proven leadership track record and the ability to lead effectively through ambiguity.
* Being digitally confident with an understanding of systems.
* Comfortable having difficult conversations and able to get effective resolutions.
* Ability to juggle multiple priorities whilst maintaining excellent standards.
* Demonstrate flexibility and resourcefulness to lead teams through change.
Purpose
Your responsibilities include:
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures.
* Role model great customer service and ensure a customer-focused service proposition.
* Recruit and develop great talent within the customer assistant team.
* Ensure colleagues understand and are motivated to deliver their part.
* Support the store to trade safely and legally.
* Support the delivery of an inspirational visual customer journey instore.
Key Accountabilities
Your key accountabilities include:
* Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI's.
* Support the delivery and embedding of the business transformation plan.
* Deliver great standards and service by setting clear expectations.
* Create a multiskilled team, coaching and training to utilise all tools available.
* Deliver operational excellence to maximise product availability.
* Maintain a safe and legal store environment.
Technical Skills/Experience
Your technical skills and experience will include:
* Ability to lead a team to deliver excellent customer service.
* Good understanding of commercial, visual, operational and people processes.
* Ability to have difficult conversations with effective resolutions.
* Good communicator and listener.
* Ability to build and maintain relationships with key stakeholders.
Key Leadership Capabilities
Your leadership capabilities include:
* Successfully embed change for lasting commercial impact.
* Takes ownership and accountability for the success of their team.
* Spends time coaching colleagues to accelerate performance.
* Recognises high performance and supports poor performers to improve.
* Uses customer feedback and market trends to guide team work.
Key Relationships and Stakeholders
Your key relationships include:
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
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