Summary
You are customer-obsessed and passionate about fashion. You're genuine about wanting to deliver a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You'll be part of a team that has fun, supports each other and delivers results.
Annual wage
£12,480 a year
Training course
Customer service practitioner (level 2)
Hours
Working hours to be agreed between successful candidate and line manager.
37 hours 30 minutes a week
Possible start date
Tuesday 4 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Building close relationships to create our best work, together
* Role-modelling our behaviours and demonstrate how proud you are to work for New Look
* Being confident to express your ideas and opinions
* Seeking out opportunities to learn and stretch yourself to fulfil your future potential
* Showcase your personality, bringing fun and energy to the team around you
* Ensuring the store environment is safe for our customers and colleagues by understanding your responsibility to follow all H&S procedures
* Making our customer feel like they are shopping with one brand whether it's online or instore, ensuring a seamless customer journey
* Maintaining a great looking store that excites our customers, making them come back again and again
Where you’ll work
35 Victoria Road West,
Thornton-Cleveleys
FY5 3FY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LEARNING CURVE GROUP LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
The successful applicant will complete and obtain a Customer Service Practitioner Level 2 Qualification through Learning Curve Group.
You will be taught through:
* 4-6 weekly 1-2-1 Sessions with your tutor
* 20% Off the Job Training
* The course is a 14-17-month programme
* Please use this link to find out more about the qualification - Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk)
* Functional Skills English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
* English / Maths (grade A* - C / 9 - 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Logical
* Team working
* Initiative
* Patience