Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021.
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce.
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment.
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.
Job overview
Are you a pro-active, motivated individual who would enjoy working in a challenging and busy emergency department? We are looking to appoint a Progress chaser to support effective flow and timely discharges. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player. This career has lots of job satisfaction daily, as you’ll be helping patients and their families with their requirements and providing support through their healthcare journey. As a Team we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we will welcome your application.
Main duties of the job
Your role will ensure a professional and efficient progress chaser service is provided to patients and clinical staff. Our ideal candidate will possess excellent verbal and written communication skills, be confident, professional.
Detailed job description and main responsibilities
Key responsibilities of the role are reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.
Person specification
QUALIFICATIONS
* English Language GCSE or equivalent
Experience
* Experience in using patient management systems.
* Clerical experience within a hospital setting.
* Experience working with public & Customer care skills.
* Experience with processes around confidential PID.
* Experience working within multidisciplinary teams.
SKILLS
* Good communication skills both written and verbal.
* Ability to work flexible within a team.
* Organisational skills.
KNOWLEDGE
* Infection Control, Information Governance.
OTHER
* Ability to work flexibly to meet the needs of the service.
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.
Application numbers
Please note this vacancy may close early due to high volume of applications.
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