Service Assurance Agent
Location: Dummer, Basingstoke
Permanent, full time
Salary: £28-30k DOE
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Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud.
Due to their continued growth, SCG are now seeking a Service Assurance Agentto join their Head Office based in Basingstoke, Hampshire. You will triage and support all customers reporting issues and assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to their clients.
Service Assurance Agent, role:
1. Managing faults within SLA whilst ensuring regular communication with customers to exceed their expectations
2. Collating all fault information to aid quick resolution whilst maintaining a process driven work environment
3. Triaging tickets and pass to relevant team for those not resolved by S...