SGS are currently looking for a Contract Reviewer to be based in Oldbury (B69 4LN)
37.5 hours per week, Monday to Friday, 8.30am to 5pm with 1 hour unpaid lunchbreak
3 months contract to become permanent
SGS provide the world’s most comprehensive range of certification and business enhancement solutions, powered by the latest technology and digital tools. Our global network of specialists provides the knowledge and expertise to help our clients comply with local and international standards.
Please see below the job description:
Main Purpose of Role:
To maintain and review contracts on an on going basis
To provide a high level of customer satisfaction, internal and external.
To assist Regional Managers to achieve business objectives and targets. Key Accountabilities:
Coordinate the contract review process to ensure all contracts reflect up to date client information and audit time reflects procedures and UKAS requirements
To liaise with the Regional Manager with regards to customer care, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved.
To assist with other Regional offices as appropriate for administrative duties where required to ensure all SSC business KPIs and targets are achieved.
Provide a support service to the client and develop/enhance customer relationships by being the initial point of contact for both telephone and face to face enquiries.
Co-ordinate site IT systems and servers including back up facilities and managing any issues with central IT systems support in relation to KN databases.
This is not an exhaustive list of duties, which may be varied by your manager in the interests of the business.
At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy
At SGS we offer a competitive salary along with an extensive benefits packs including:
Performance related bonus (discretionary and subject to eligibility criteria)
Private Medical Cover (subject to eligibility criteria)
Competitive Pension Scheme + Life Assurance
24 days Annual Leave (increasing with service) plus bank holidays.
An additional day off for your Birthday
Discounted Gym Membership
Retailer Discounts
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Health & Wellbeing initiatives We would love to hear from you