Discover a challenging and rewarding role as a Customer Experience Lead at Co-op, where you will have the opportunity to develop your leadership skills and contribute to delivering exceptional customer service.
">">About Us">
We are a values-driven organisation committed to making things fairer for our members and their communities. Our stores are inclusive environments where colleagues can reach their full potential, and we celebrate our differences.
The Role
* Deliver Great Customer Service
* Develop Your Leadership Skills
* Foster an Inclusive Culture
* Manage Store Operations
What You'll Do
1. Friendly and Thoughtful Service - Give friendly, welcoming, easy, helpful, and thoughtful service every day.
2. Coaching and Training - Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Store Safety and Compliance - Make sure that the store remains safe, legal, and fully operational.
4. Stock Management and Accuracy - Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
5. Supporting Your Store Manager - Support your store manager by deputising when they're not working and delivering a variety of HR processes.
6. Leading Change - Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
Why Choose Co-op?
* Dedicated Support - Full, paid training and dedicated support for your personal development and career progression.
* Great Benefits - 30% discount on all Co-op products in-store plus 10% discounts on all other brands, pension scheme with up to 10% employer contributions, Wagestream, virtual healthcare services, and more.
* Inclusive Workplace - We want to build diverse teams and welcome applications from everyone.