ProCare Onsite Specialist
Contract: Permanent Contract
Position Location: Based primarily in University College London Hospital.
Main function of job: (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required):
* Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment.
* Responsible for trouble shooting and maintaining the overall status of Stryker equipment.
* Show evidence of improving systems/processes within the Managed Service Account to improve the service offered.
* Provide education for clinical staff on the use and operation of Stryker equipment.
* Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
* Be able to be a mentor to new starters in the account, demonstrating a depth of knowledge of the role and “best practices” as well as able to offer training and support.
Duties / responsibilities:
* Provide technical support for all Stryker equipment.
* Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
* Follow up on any process/system improvements with thorough analysis and ability to evaluate success.
* Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises.
* Provide a strong communication link between the customer and all Sales Managers across the franchises.
* Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account.
* Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other Stryker products.
* Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.
* Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed.
* Be able to train new members of Managed Services on the role.
* Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems.
* Maintain and update the Managed Service handbook.
* Produce a monthly service report and record KPI data.
* General administration such as keeping track of items sent back for repair, organising couriers etc.
What you will need:
* Qualification in Biomedical or Mechanical Engineering, or an Engineering discipline-based degree.
Experience required:
* Have 1-2 years’ experience in Medical environment or experience with medical equipment.
* Experience in a Hospital would be desired.
Specialist training required:
* Product training.
* Theatre Skills.
Any other particular aptitude / skill required:
* Excellent communication skills.
* Customer focused and service orientated.
* Analytical and exhibits original thinking.
* Innovative and drive for continuous improvement.
* Highly disciplined individual.
* Organised.
* Articulate and literate.
* Team player.
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