Customer Services Executive
Location: Royston, UK
Job Family: Commercial
As the Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; prepare quotations and/or process customer orders/jobs, handle and resolve day-to-day customer queries and issues, and be an integral part of the European Commercial Team.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. You can be part of that success story.
Your responsibilities:
* Work in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service.
* Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers’ requirements.
* Work closely with operational teams to facilitate high levels of customer service and ensure that customers and relevant internal stakeholders are informed of potential problems.
* Liaise with local JM Sales offices/Managers and agents to support their sales activities.
* Liaise with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts.
* Own customer complaints and ensure thorough management of investigations.
* Maintain up-to-date knowledge of all relevant company procedures and systems.
* Maintain good Ethics and Compliance knowledge.
* Develop strong and productive customer relationships.
* Contribute to continuous improvement projects related to customer services.
* Provide input into the sales and operations planning process.
* Assist with absence cover and general office duties.
* Provide training in sales systems, processes and procedures.
* Carry out any other duties as reasonably instructed.
* If required, accompany other personnel on customer visits.
Requirements for the role:
* Experience in a customer service environment with knowledge of sales systems.
* High levels of numeracy and attention to detail.
* Proficiency in Microsoft Office packages, especially Excel.
* Ability to build strong collaborative relationships.
* Excellent communication and personal skills.
* Pragmatic and logical approach to delivering results.
* Self-motivation to meet tight deadlines and prioritise workload.
How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and 25 days annual leave.
At JM, an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work.
How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply.
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