We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Global Streaming Platform
Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.
What You’ll Do:
As Payment Operations Analyst, you will be responsible for the day-to-day activities around billing and payments success, with a primary focus on billing and payments data analysis, tracking payment performance across the product and analysing key trends and insights to improve processes and performance for the NOW/WOW propositions
1. Closely monitor and analyse our international D2C billing and payments performance for NOW and WOW
2. Analyse billing and payment KPIs to identify trends within the business and opportunities for growth
3. Interact with external payment processors providers and credit card schemes on reporting, metrics, and data analysis
4. Effectively and clearly present data insights and key findings across the organization as needed
5. Synthesize insights into product and campaign-level best practices to inform organizational success
6. Work closely with Data and Insights to develop additional tracking metrics and enhance reporting and dashboards as needed
7. Work closely with Finance team on payment success tracking, impacts, and reporting
8. Stay informed on global payment regulations and best practices that impact subscription merchants
9. Perform ad hoc analysis as needed
What You’ll Bring:
10. Experience with Payments or transactions
11. Strong data analysis skills and ability to effectively present data analysis and insights
12. Ability to work cross functionally with internal and external stakeholders to resolve payment related inquiries.
13. Ideally experience with digital subscription products
14. Ideally knowledge of global payment trends and regulations.
The rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
15. Sky Q, for the TV you love all in one place.
16. The magic of Sky Glass at an exclusive rate.
17. A generous pension package.
18. Private healthcare.
19. Discounted mobile and broadband.
20. A wide range of Sky VIP rewards and experiences.
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.