Customer Fulfilment Co-ordinator - Hybrid Working
Do you excel in delivering outstanding levels of customer service and are you interested in taking the next step in your career that also offers hybrid working?
Are you highly organised and able to communicate effectively with internal colleagues and external stakeholders?
If so, this exciting permanent Customer Fulfilment Co-ordinator position could be the perfect opportunity that will offer personal development, with additional on-the-job training and support provided, in order to meet the needs of the role outlined below.
Ideal Candidate:
The role is ideal for an enthusiastic, customer-focused individual with strong administrative skills, who is keen to learn, progress, and grow with the role as the business continues to expand.
You will require:
* Good knowledge of MS Office, especially Word, Outlook & Excel
* A positive attitude and enthusiasm towards problem-solving
* A genuine interest and desire to make the role your own
* Reasonable levels of numeracy
* Confidence and accuracy with figures, along with a strong attention to detail
* Capability to self-check work
* The ability to manage your workload effectively
* A strong teamwork ethic
The Company:
The role is with an established manufacturing client and key employer in the area, specialising in the manufacture of a wide range of iconic fast-moving consumer goods, or over-the-counter products, available in all the major multiples.
You will be working within a busy, professional, stable, and supportive team, where collaborative working is key to the success of the department and employee welfare is at the heart of everything they do.
Overview of the Position:
The Customer Fulfilment Co-ordinator will be the main point of contact for both internal and external stakeholders and will be responsible for providing excellent levels of customer service and support to our client’s customers, acting as the key liaison point between their customers, logistics providers, and their internal colleagues/teams.
Key Responsibilities will include:
* Order management: order entry onto the system (which is generally just 2 days per week) ensuring the validity of orders by checking delivery addresses, products, prices, and stocks, then confirming back onto the customer portal.
* Obtaining automatic shipping notes on behalf of their 3rd party distributor.
* Controlling the release of orders to ensure customer delivery dates are met.
* Ensuring effective communication on specific requirements including short lead time orders and stock issues with 3rd party distribution partners to enable orders to be picked and packed in a timely and efficient fashion.
* Control of customer invoice queries, query investigation, and challenging any non-compliance issues.
* Liaising with 3rd party distributors to obtain evidence to support any investigations.
* Working closely with the Finance Team and liaising with Account Managers.
* Supporting colleagues within the customer service team including backup support.
* Reporting: maintaining a report on daily interface - tracking all deliveries in line with month-end reporting.
An attractive salary is available, depending on experience.
37 hours per week:
Monday - Thursday 9am - 5pm
Friday 9am - 4:30pm, with a 45-minute lunch break.
A little flexibility outside these hours may be required to meet the needs of the role.
24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year).
4% All Employee Bonus Scheme (discretionary).
Based in Folkestone - hybrid working available.
If you would like to apply and have the ability to apply yourself to this position, please email an up-to-date CV as a Word document and you will be contacted ASAP in order to discuss in further detail.
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