Sheltered Retirement Housing Scheme Manager with previous experience in a customer facing role, good admin skills and a background in housing / care / support services, who is empathetic and understands the needs of the elderly and vulnerable is required to join our team at A2Dominion based in Northwood, North West London. SALARY: £25,148 - £29,119 FTE Generous Benefits (see below) LOCATION: Northwood, North West London (HA6) Fully Site Based JOB TYPE: Part-Time, Permanent WORKING HOURS: 28 hours per week, Monday to Thursday, 9am 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Sheltered Retirement Housing Scheme Manager with previous experience in a customer facing role, good admin skills and a background in housing / care / support services, who is empathetic and understands the needs of the elderly and vulnerable. This isnt just a tick-box housing job. As a Sheltered Retirement Housing Scheme Manager, youre at the heart of where the organisation makes the biggest impact in peoples homes and communities. The organisations schemes support older and vulnerable residents to live independently with dignity, and youll make that happen by keeping the service safe, connected, and genuinely welcoming. As the Sheltered Retirement Housing Scheme Manager, you're the familiar face people trust the one who notices when somethings off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence. Its about creating spaces that feel like home, building relationships that matter, and doing it all with warmth, empathy, and a no-nonsense approach. DUTIES Your duties as a Sheltered Retirement Housing Scheme Manager will include: Health & Safety and Fire Checks Youll stay on top of compliance with tight records and zero chasing Viewings, Sign-ups and Move-ins Supporting new residents from day one so they feel clued-up and confident Managing Move-outs Working with lettings and contractors to minimise voids and maintain standards Resident Support Using tools like ILPs and risk assessments to tailor the right support, with dignity at the core Safeguarding Youll know what to look for and take swift, appropriate action when needed Community Life Supporting residents to shape their own social lives and wellbeing activities ASB Handling any issues firmly but fairly, supporting those affected and setting clear expectations DBS Compliance Keeping accurate records for everyone entering the scheme, from contractors to volunteers Partnership Working Liaising with care providers, GPs, social services, families keeping it all joined up Money Matters Helping residents access the benefits theyre entitled to and avoid arrears Being the go-to Youll be the first port of call for residents, families, and professionals alike Youll love this job if you Genuinely enjoy working with people and building trust Are well organised and self-efficient Can spot when someone needs help and act early Stay cool under pressure and take a pragmatic, professional approach Can have honest conversations while staying kind and clear Care deeply about helping older and vulnerable people live well What the organisation is looking for: Must-haves Experience in a customer-facing role Confidence with health and safety basics Understanding of the needs of older or vulnerable people Background in housing, care, or support Solid record-keeping and confidentiality standards Nice-to-haves (or willingness to work towards) Full UK driving licence Level 3 in Housing or Supported Housing Supervisory/management training Health & Safety qualification Knowledge of welfare benefits like Housing Benefit or UC The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%. NO AGENCIES PLEASE APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13303 This job is being advertised by AWD online on behalf of a2dominion Group Ltd Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Northwood, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD-IN-SPJ