South Tees Hospitals NHS Foundation Trust
The Critical Care Directorate is seeking to appoint an efficient and motivated ward clerk/administrative assistant. Candidates must have excellent communication and organisational skills, be adaptable, and possess the ability to use their own initiative while coping under pressure. A good telephone manner is essential, along with knowledge of E-CaMIS/PAS/hospital systems. Basic computer and typing skills would also be advantageous.
Your duties will consist of a wide range of clerical work including retrieval and preparation of patient case notes, filing, updating specific ward-related documentation/audits, photocopying, sorting and distribution of post, answering telephone calls, and being a first point of contact within the ward/unit.
Critical Care Directorate is a very busy and interesting area in which to work, handling medical and surgical emergencies, providing staff with excellent experience and learning opportunities.
Main duties of the job
1. Act as first contact to the units within Critical Care.
2. Input data in a timely manner including admissions, transfers, and discharges onto the Patient Administration System and Medicus In House system.
3. Manage the maintenance of HCR's ensuring they are all up to date and filed correctly.
4. Deliver high standards of customer care.
5. Answer all telephone calls and take action or messages accordingly.
6. Be a point of communication for all staff.
7. Receive new patients, direct visitors, and provide information to and from medical staff and patients daily.
8. Manage daily incoming and outgoing mail.
9. General filing as requested.
10. Follow Trust Policies and Procedures relevant to the Administration role.
11. Support and deliver the administrative processes of the Trust, Centre, and Directorate, ensuring that the correct information and documentation is provided and entered onto the relevant IT systems in real time.
12. Support the transfer and discharge process by ensuring that all relevant documentation is correctly filed in the case notes.
Please note this post may close at sufficient applicants.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend training sessions including Service Improvement for Beginners. After completing these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Job responsibilities
Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link; the documents will be attached at the bottom of the screen.
Person Specification
Personal Attributes
* Ability to work well within a team.
* Flexible to meet the needs of the service.
* Demonstrates a caring attitude to patients and colleagues.
Experience
* Previous experience of working in a clerical environment.
Knowledge & Skills
* Well-developed interpersonal skills.
* Ability to communicate effectively and efficiently.
* Working towards advanced computer skills.
Qualifications
* GCSE's A-C or equivalent qualification/experience.
* NVQ 2 in Business Administration or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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