Job Description
IT Technician required in a School based in Exeter. To support in delivering, maintaining and supporting technology across the school. You will be required to work to high standards of safety and accountability to ensure all IT related services operate effectively with the minimum risk of downtime. You will play a key part of the IT strategy group to develop the schools IT systems.
This role is full time, all year-round permanent position working Monday to Friday 8am-16:30pm in term time and 8am-15:30 in school holidays as well as X5 Saturday Events across the year and 3 after school events. Flexible working conditions also considered.
Position Overview
1. Reporting to the school business manager, contributing to the operation of IT Services to support teaching, learning & business functions across the school
2. Providing 1st & 2nd Line Support for more complex requests and issues across the school performing diagnoses procedures on hardware & applications
3. Support, assist and train all staff and students when required
4. Create and manage the schools asset registers of all hardware and software
5. Oversee the procedures relating to security, backup, disaster recovery and acceptable use
6. Support, maintain, develop & deploy all IT Hardware and software resources without exception
7. Actively maintain & monitor the anti-virus / anti-malware provision and overall security of the IT systems
8. Support of active network appliances including switches, routers and Firewalls
9. Responsible for the operation of the Service desk
10. Support the installation of additional servers and upgrading of the network operating systems
11. Secure and protect sensitive school data
12. To support marketing events, outside of normal working hours
Position Requirements
13. Relevant technical qualifications around Windows Server & Windows Desktop Environments (MCSA is desirable)
14. Diagnostic and Troubleshooting skills
15. Experience in developing infrastructure needs
16. Active Directory, Group Policy, DNS & DHCP knowledge
17. 3CX Phone Systems – Advantage
18. SCCM / MECM Knowledge
19. Microsoft 365 & Sharepoint
20. Exchange Online & OneDrive
21. Strong communication skills and the ability to understand quickly & resolve issues
22. Ability to engage with end users to support the school’s IT infrastructure
23. Working knowledge of effective service management methodologies (ITIL, Cyber Essentials or Similar)
Position Remuneration
24. Monday to Friday 8am – 16:30pm in term (hour for lunch)
25. Monday to Friday 8am – 15:30pm in school holidays
26. Salary: £25,000 – 28,000 DOE
27. 25 days holiday including bank holidays
28. Pension scheme
29. Other benefits discussed at interview stage