Business Area/Function: BES – Manufacturing and Industrial
SHEQ Statement:
Position: Account Director
Qualifications or Required Experience:
1. Ideally qualified to degree level
2. Significant experience operating at a senior level delivering contract services
3. Excellent commercial and financial acumen
4. Experience of performance-related contracts and management systems
5. PC literate and knowledge of the MS suite i.e. Word, Excel, PowerPoint etc.
6. Good knowledge and experience of Business Assurance systems
7. Good presentation, influencing, and motivation skills, with experience of managing a team
8. Awareness of soft services
9. Experience of working in a production environment
General Overview:
The Account Director will be responsible for all contractual obligations, establish effective client relations, continuously improve customer service, and develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe, with some staff based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.
The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilizing functional support and other operational teams where appropriate.
Delivery Responsibilities:
1. Work with the Sector Director to develop specific objectives in line with the business plan
2. Develop specific objectives and business plans in line with contract growth plan
3. Develop plans to improve direct delivery of services
4. Assist in creating an expanded bespoke self-delivery model of FM Services
5. Assist in developing Project Services
6. Assist in developing Energy Services
7. Deliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectives
Operational Responsibilities:
1. Ensure compliance with all statutory and company procedures across all functions, Safety, Health, Environmental and Quality (SHEQ)
2. Monitor, review and demonstrate a process of continuous improvements to H&S and Environmental practices
3. Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best-in-class services
4. Ensure staff are trained and equipped to directly deliver a greater range of services
5. Provide accurate and punctual monthly reports
6. Monitor and coordinate resources effectively to achieve the agreed performance KPIs & SLAs
7. Awareness of the potential risks and opportunities arising within the account
8. Lead the account management team
9. Liaise with the customer at all levels
10. Conduct building audits and develop improvement plans as necessary
11. Develop Business Continuity Plan in conjunction with the customer
12. Develop and review risk register
Customer Relationship Responsibilities:
1. Develop and maintain key stakeholder relationships
2. Develop and maintain key customer relationships
3. Agree, monitor and control SLAs and performance measures for designated service lines
4. Understand and meet customer requirements, utilizing feedback to enhance service delivery
5. Monitor the performance of subcontractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels
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