Job summary We are looking for 1 full timer ( Job share may be considered ) enthusiastic and highly motivated Senior Practice Administrator to assist the practice manager in the running of the practice. Previous expereience of working in a GP Practice is essential. Main duties of the job To support the practice in all aspects of practice functionality, motivating and optimising efficiency and overall performance, ensuring the practice achieves its long term objectives. About us Haden Vale Medical Practice is a General Practice located on the borders of Black Country. There is x 3 GP Partners, x 2 salaried GPS, Practice Nurse, X 2HCAs and full compliment of admin staff. We are a dynamic and friendly team already experienced at working together to deliver excellent care of our patients. We form part of Citrus PCN, we are also a GP teaching practice as well as teaching univesity Students. Date posted 17 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2149-25-0004 Job locations 50 Barrs Road Cradley Heath West Midlands B64 7HG Job description Job responsibilities The following are the core responsibilities of the Senior Practice Administrator there may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Senior Practice Administrator is responsible for: Supporting the Practice Manager in the day-to-day operations of the practice Assisting the Practice Manager with the administrative elements of QOF, PCCF, IIF & DES work liaising with GPs, nursing staff and administrators Assist the team to reach QOF targets, IIF, PCF(supported by the nursing and administrative leads) Submitting monthly FFT and other requests from the PCN CQRS Submissions Admin Staff Rotas/ Authorising of annual leave/ Practice Ledgers Inputting of information onto GP Teamnet Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Developing searches and audits on the clinical system using Ardens Marketing the practice appropriately to ensure patient population is stable or increasing Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders for LTCs Booking in of minor surgery appointments Covering Holiday periods/Sickness when required Workflow/Tasks Updating of practice notice boards Any other duties as per practice manager designates Assist with IT issues In addition to the primary responsibilities, the Senior Practice Administrator may be requested to: Deputise for the Practice Manager if needed Workflow Monitor and disseminate information on safety alerts and other pertinent information Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Support the Practice Manager and input to the significant event database, Support the Practice Manager withupdating of practice policies and procedures Any other duties deemed appropriate by Practice Manager Job description Job responsibilities The following are the core responsibilities of the Senior Practice Administrator there may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Senior Practice Administrator is responsible for: Supporting the Practice Manager in the day-to-day operations of the practice Assisting the Practice Manager with the administrative elements of QOF, PCCF, IIF & DES work liaising with GPs, nursing staff and administrators Assist the team to reach QOF targets, IIF, PCF(supported by the nursing and administrative leads) Submitting monthly FFT and other requests from the PCN CQRS Submissions Admin Staff Rotas/ Authorising of annual leave/ Practice Ledgers Inputting of information onto GP Teamnet Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Developing searches and audits on the clinical system using Ardens Marketing the practice appropriately to ensure patient population is stable or increasing Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders for LTCs Booking in of minor surgery appointments Covering Holiday periods/Sickness when required Workflow/Tasks Updating of practice notice boards Any other duties as per practice manager designates Assist with IT issues In addition to the primary responsibilities, the Senior Practice Administrator may be requested to: Deputise for the Practice Manager if needed Workflow Monitor and disseminate information on safety alerts and other pertinent information Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Support the Practice Manager and input to the significant event database, Support the Practice Manager withupdating of practice policies and procedures Any other duties deemed appropriate by Practice Manager Person Specification Experience Essential Previous experience of working in GP surgery Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Systmone user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Person Specification Experience Essential Previous experience of working in GP surgery Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Systmone user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Haden Vale Medical Practice Address 50 Barrs Road Cradley Heath West Midlands B64 7HG Employer's website https://www.hadenvalemedicalpractice.org (Opens in a new tab)