Service Desk Network Engineer
Salary: 35-40,000
Location: Cambridge
Cooper Lomaz is currently recruiting a Network Engineer to support the Service Desk Manager, in close cooperation with other colleagues. The primary responsibility is for the successful implementation and ongoing management of Unified Communications applications and systems, as well as the implementation of strategy and programmes of work. The post holder will be responsible for day-to-day technical support and service delivery, providing assistance for the software and hardware of central servers, backup systems, and general network infrastructure.
The appointed candidate will undertake first-line technical support for the Unified Communications Team, which includes all services and related systems provided by the team on site. This includes, but is not limited to, support of telephony, paging, radios, IT applications, and desktop support. Specifically, the Network Engineer will provide a front-line service desk service to users, which includes responding to phone calls, emails, or walk-ins, and creating tickets to track work to completion. This role requires the ability to understand complex technical issues, effectively gauge the response required, and address the clinical and administrative needs and resources of staff and departments at all levels and from all disciplines, in order to offer the best advice and resolution for each service requirement.
In this new role, you will have the opportunity to deputise for the Service Desk Manager as required to ensure the needs of the business are met. This could include attending meetings, liaising with suppliers, coordinating activities, or escalating faults among other responsibilities.
Experience & Qualifications
* CCNA or ITIL certifications are preferred
* Willingness to undertake professional development
* Networking / Unified Communications experience
* Relevant experience in managing telephony, paging, or IT systems in a large organisation
* Experience working in a user-facing environment
* Experience in collaborative problem-solving
* Experience working in a 1st or 2nd service desk environment
* Experience managing systems
* Experience working with project management methodology
* Knowledge of voice networks
* Knowledge of desktop and application support
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