Alder Hey Children's NHS Foundation Trust
Join Our Team as an IT Operations Manager!
Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you'll be at the heart of ensuring the smooth and efficient running of the Trust's server and desktop infrastructure.
Your key responsibilities will include:
* Proactive and Reactive Management: Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
* Problem Management: Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
* Technical Escalation Point: Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
* Senior IT Support: Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.
If you're passionate about IT and thrive in a fast-paced environment, we want to hear from you!
Main duties of the job
As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. You will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.
Job responsibilities
As the IT Operations Manager, you will have responsibility for server and storage infrastructure, network voice and data services, and collaborate with other teams and partner organisations both clinical and administrative within the Trust.
You will lead project delivery and implementation support of key infrastructure areas and will be responsible for delivering business as usual technical support services for several key areas 24/7.
You will oversee the day-to-day operations and activities of the technical services department, managing a team of technical service engineers and procurement services. You will establish and enforce team policies, procedures, and client relations standards.
Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions.
As an excellent communicator, you will be comfortable liaising with customers and translating technical requirements for staff at all levels. You will bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You will also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions.
The role will require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You will assist with financial planning and budgeting, manage project budgets, and highlight cost pressures.
Finally, as a strong leader, you will be committed to your personal professional development while providing guidance, mentorship, and career development and training opportunities for team members.
Person Specification
Education
* Postgraduate Diploma in relevant subject or equivalent experience.
* ITIL Foundation
* ITIL Advanced Qualification
Experience
* Sound knowledge of operational IT Service Delivery including operational management experience
* Experience of setting up and implementing internal processes and procedures
* Experience of working within the NHS or healthcare setting
* Experience within a customer services environment
* Experience in dealing with security-related products and/or incidents.
Knowledge
* Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level
* Management of Virtual Server hypervisor technology, M365, Azure, and remote access technologies
* In-depth knowledge of Microsoft 365
* An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations
* Knowledge of the national Data Security and Protection Toolkit.
* Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines
Skills
* Excellent team leadership/management skills.
* Ability to influence and persuade
* Excellent written and verbal communicator with the ability to express views and ideas that may be highly complex and describe technical solutions to customers in clear and non-technical language.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Alder Hey Children's NHS Foundation Trust
£46,148 to £52,809 a year. On-call payment in line with AFC guidelines.
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