ADULT SERVICES MANAGER
An exciting job opportunity at Cardiff Women’s Aid (CWA) for someone who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice. We are a women’s equality organisation which exists to eradicate violence against women and girls and to support survivors. We recognise that ending violence and abuse takes a whole society approach to social change, and it needs you to help us achieve this.
We have a generous benefit package:
● Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays)
● Pension
● Life Assurance
● Employee Assistance Program - supports your health and wellbeing at home and work
● Flexi Working
● Paid Company Sick Pay & Emergency Dependent Leave
● Living Wage Employer
● Bike to work scheme, among other benefits.
Job Title: Adult Support Services Team Manager
Salary: £32,000 per annum plus on-call allowance
Hours: Full- time, 35 hours per week plus on-call
Contract Type: Permanent
Location: Cardiff Office
Responsible to: Support Services Manager
Context of Job: RISE delivers expert, specialist, independent and domestic violence/abuse and other violence services to women and children through a range of delivery mechanisms including: specialist risk and needs assessments, individually tailored support packages, group work and accommodation.
Purpose of Job: Manage and develop a team of IPA’s & specialist IPA’s within the organisation’s Adult Support Team, to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV.
Post open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.
This role is subject to an enhanced DBS check. We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment.
Main Duties:
* Manage a multi-faceted team of IPA’s (Independent Personal Advisors).
* Promote and support effective team working through good communication and regular team meetings.
* Responsible for day-to-day operation of the team.
* Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times.
* Provide accurate management information as and when required.
* Provide accurate data monitoring and reporting information as and when required.
* Provide regular formal case management and supervision of staff.
* Participate in the senior management team’s strategic development.
* Ensure all staff members receive an induction and are aware of all policies and procedures.
* Identify and implement ongoing continuous service improvement.
* Contribute to the development of training plans for staff and policy and procedures for the organisation.
* Responsible for identifying recruitment needs.
* Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
* Ensuring IPA’s Personal Development Plans are monitored and actioned accordingly.
* Ensure that Health & Safety procedures within all premises are maintained.
* Review and authorise risk assessments.
* Act as a point of contact for all queries around support issues.
* Ensure adequate provision of services for all women, children and young people accessing the service.
* To respond and manage service user complaints.
* Adhere to the organisation’s child protection policies and procedures.
* Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
* Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
* Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
* Remain up-to-date and compliant with all organisational procedures, policies and professional codes of conduct and uphold standards of best practice.
Performance and Quality
* Monitor, evaluate & analyse the quality of work which the team performs.
* Produce robust monthly, quarterly and annual reports to the Services Manager and Services Director.
* Ensure the service provides a quality standard of service, in line with recognised best practice.
* Ensure staff follow the organisation’s policies and procedures and monitor this in regular reviews.
* Ensure the service’s strict performance indicators are delivered.
* To proactively identify any gaps and make recommendations for improvements.
General Responsibilities:
* All workers have a responsibility to work with colleagues in maintaining service delivery.
* Attend meetings as necessary.
* To represent Cardiff Women’s Aid and to promote its ethos; to work in a positive way and to feed back fully to the organisation.
* Take responsibility for team rotas, monitor absence, plan and arrange short-term/emergency cover/annual and sick leave.
* Contribute to reporting as and when needed.
* Participate in the Duty Manager on-call rota.
* Undertake training to update skills in line with Cardiff Women’s Aid’s Training and Development Policy.
* Deliver internal & external training where required.
* To maintain anti-oppressive and anti-discriminatory work practices.
* Abide by the organisations confidentiality policy.
* To ensure that personal behaviour and that of staff in area of responsibility demonstrates integrity, openness, honesty, is anti-oppressive, non-judgemental, and supports diversity.
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.
Adult Support Team Manager Specific responsibilities will include but are not exclusive to:
* Responsible for the day to day running of the Adult Support Team.
* Ensure all referrals are processed and contacted within the timeframes agreed in the contract.
* Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities.
* Liaising with the Multi-Agency Safeguarding Hub (MASH) to ensure adequate IPA cover Monday - Friday.
* Act as point of contact for all partner agencies.
* Ensuring weekly cover at the SDVC court by a designated IPA.
* To ensure all women, children and young people are allocated an IPA immediately and that proactive attempts are made to engage within the contract timeframes.
* To be responsible for IPA’s delivering regular 1:1 and telephone support.
* To ensure a designated IPA is available to attend Family Court for emotional support.
* To support the Prevention and Aftercare Manager with ensuring adequate group work is available.
* To develop a wide range of specialist surgeries to enhance the OSS profile.
Working Patterns
The post-holder is expected to work flexibly between Monday to Sunday. This post will involve working some weekends and bank holidays to ensure cover across the city is maintained.
The duty manager on-call service is delivered 24hrs a day and is staffed on a rota basis.
Person specification
Criteria Essential Desirable
Knowledge and experience
* *Leadership and Management skills. Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload.
* *Good knowledge and understanding of strategic leadership.
* *Good communications skills, including the ability to write reports. Ability to liaise, work with and engage effectively with a wide range of stakeholders.
* Experience of financial management.
* *Sound knowledge and experience of planning and developing processes.
* Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on women and children. Knowledge of regulatory standards.
* Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse.
* *Understand child protection issues, how to respond effectively to safeguard CYP and the legal responsibilities surrounding these issues.
* Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
* *Understand the remits and resources of relevant statutory bodies and voluntary agencies.
* *Understand and be committed to equal opportunities and diversity issues in policy and practice.
* Minimum of two years’ management experience in human services setting.
* *Working with vulnerable people, including families and/ or children.
* *Experience of developing relationships with partner agencies.
* *Managing a caseload.
* *Working within a multi-agency and legislative framework.
* *Supervision of staff.
* *Use of robust performance monitoring systems.
* *Experience & knowledge of housing related support provision.
Skills/ Qualifications/ Professional Membership
* *Have computer literacy skills and experience of working with databases.
* Hold a CAADA/SafeLives IDVA training certificate, or relevant degree, or demonstrable equivalent experience or a vocational qualification.
* *Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
* *Have strong crisis management skills and the ability to deal with stressful and difficult situations.
Personal Qualities
* *Be compassionate and empathetic with your team and service users.
* *Show initiative and be proactive when managing your team and working with external agencies.
* Act with integrity and respect when working with all clients, agencies and individuals.
* *Work flexibly as part of a team.
* Be optimistic about the possibility of personal growth and change.
* *Motivate individuals and agencies to move through courses of action and decision making processes.
* Be available to participate in the on-call service.
* Be a driver and have access to a car.
* Speak Welsh.
*You are required to demonstrate these on your application. Please provide an example of work you have undertaken where you have demonstrated this skill.
Job Types: Full-time, Permanent
Pay: £36,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 29/01/2024
Reference ID: ADULT SERVICES TEAM MANAGER
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