Digital Transformation Change Lead
We have an exciting opportunity for a Digital Transformation Change Lead to join our team! In this pivotal role, you will spearhead the implementation of AgentAssist, ensuring seamless integration and maximum utilisation across all agent teams. You will leverage your business acumen to identify and capitalise on commercial opportunities, driving strategic initiatives that align with our long-term business vision.
This role involves leading workshops, coordinating training, and driving change management initiatives to enhance agent performance and customer satisfaction, ultimately contributing to our competitive advantage and market growth.
Responsibilities
1. Provide technical expertise in managing and optimising cloud resources, focusing on cloud waste reduction.
2. Implement cloud cost-saving measures and collaborate with the FinOps Specialist.
3. Document processes and support training.
4. Ensure a smooth handover to the internal FinOps team.
Join Our Team as a Solution Architect
Capita Ireland is experiencing dynamic growth, and we are thrilled to offer an exciting opportunity for a talented Solution Architect to join our senior management team. This pivotal role is at the heart of our growth strategy, playing a crucial part in developing and expanding our business with both new and existing clients.
Technical Support Specialist with French
As a Technical Support Specialist with French/Customer Service Agent with French at Capita, you will be joining a team of dedicated individuals supporting our clients. You will provide excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.
Administrator within Employee Relations
The role of Administrator within the Employee Relations team is to provide administration support and initial policy-driven HR advice & guidance to managers and employees on a wide variety of operational employment-related issues, ensuring that the service standards and operational performance targets are met.
Support for Royal Navy Training
We are dedicated to providing exceptional Royal Navy career training. Together with the Royal Navy, we’re shaping the future of submarine training. Your role will be to support the provision of the quality of training courses at HMNB Clyde under the Selborne contract for the Royal Navy.
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