Job Description
Aquilo recruitment are excited to be partnering with Ideal heating to recruit for a customer scheduler to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate.
Job Purpose
To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. Effectively optimise the diaries to create space for availability of appointments
Qualifications and Experience:
* Excellent Customer Service Skills
* Excellent Communication skills
* Time Management
* Experience of using computer-based systems
* Ability to enter Data correctly and accurately
Job Responsibilities and Major Activities
1. Responsible for the scheduling of engineer’s daily routes.
2. The ability to forward plan and schedule up to a week in advance.
3. Highlight any high-risk areas as a scheduler to forward plan – for example long distance jobs or areas hit with high demand.
4. To be able to schedule either the wh...