Job Description
Night Receptionist Needed, 5* Hotel, Mayfair Area, Up To £33,500 + Travel Paid + Benefits
An exciting opportunity has arisen for an experienced Night Receptionist to join a prestigious 5* hotel in the heart of the West End. The client is proud of their strong customer relationships and friendly atmosphere and is looking for an experienced Night Receptionist who can meet the high standards needed to cover the reception desk. Due to the demand for servicing their discerning clients, they are looking for like-minded individuals who have worked in a similar 4*/5* customer-facing receptionist role in hotels to join their team on a permanent basis.
Responsibilities
* Check in-check out duties
* All aspects of guest relations
* MUST understand the night shift operations within a hotel environment
* Assisting in general inquiries including bookings, giving quotes, invoicing, and general reception duties
* Conducting end-of-night reports
* Following company and department procedures
* Having good administrative skills
* Helping and supporting co-workers
* Identifying problems and reacting to resolve issues
The Ideal Candidate Will Be:
* Experienced in a similar reception role, preferably in hotels but not essential
* Able to work within a small team and individually
* MUST understand Opera (hotel systems)
* Able to work in a high-demanding environment
* Possessing good telephone manners
* MUST be able to work four on four off shift patterns
* Able to act upon different situations in a precise and professional manner
* Able to follow clear instructions
* Used to dealing with reports
* Proactive and able to think on their feet
* Experienced in dealing with different types of clientele with customer service being the top priority
The ideal candidate will have great organizational skills along with the passion and commitment to driving excellent service to the clientele and a proven track record in front office reception in a 4*/5* hotel environment.
If this sounds like the ideal position, please apply below.
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