As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.,
* Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
* Becomes the Clients' trusted adviser
* Assists in developing and executing strategic Client plans
* Promotes use of self-service tools to reduce number of Client enquiries
* Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
* Promotes sharing of experience and best practice across the Service team
* Participates in and support TS initiatives
* Identifies opportunities for product development and enhancement
* Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
* Identifies and escalate potential risk associated with Client activities
* Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!, Excellent verbal and written communication skills
* Ability to work effectively under pressure whilst maintaining a professional manner
* Dual-ability to work effectively as both a team player and alone
* Demonstration of cultural sensitivity and awareness
* Proven negotiation skills
* Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple systems
* Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
* Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
* French/ Spanish/German and/or language skill is beneficial
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.