We are looking for a Payment Processor to join our team!
High Value Payment Processor (Hybrid)
OUR VALUES
Collaborative, Bold, Inclusive, Straightforward, Integrity
Unity is a bank with a difference. For over 40 years, Unity has supported businesses, communities and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham, London and Manchester.
Living by our principles of banking with integrity, Unity has made a positive difference to local communities for over 40 years. Unity’s focus on its customers, employees, and the communities it serves is what sets it apart and allows it to deliver on the bank’s ‘Double Bottom Line’ strategy through community growth, health and welfare and ED&I.
THE ROLE
The role of a High Value Payment Processing Advisor will be responsible for the processing of all CHAPS, foreign payments and all other journeys under the ownership of the High Value Team, undertaking due diligence, anti-fraud checks and adhering to all risk responsibilities and procedures whilst undertaking high risk processes, continually improving operational effectiveness, and ensuring adherence to the bank’s policies and procedures in line with corporate governance and regulatory requirements. A critical purpose of the role is to focus on addressing risks in processes and journeys to minimise operational losses.
KEY RESPONSIBILITIES
* Process customer requests and receipts for CHAPS/foreign payments and any other payments supported by the High value team e.g. encashments, bullion but not limited to, performing decision making on cheques/credits, and high value/risk transactional activity. Accurately process transactions and customer instructions in a timely manner ensuring that procedures are always followed as well as meeting service standards and regulatory requirements.
* Report and escalate concerns with urgency to the Customer Fulfilment Risk Lead.
* The High Value Team individuals will be responsible for ensuring agency bank queries and reconciliation of transactions that are under the ownership of High Value Team are actioned correctly.
* Ensure risk controls are always met, safeguarding the Bank from losses, and reporting any suspicious activity as appropriate. Undertake customer due diligence, be vigilant and actively consider all transactional activity mitigating the risk of money laundering and fraudulent activities raising SARs where necessary
* Ensure all customer records are properly supported by authentic instructions and in accordance with Bank policies and procedures. Including but not limited to ID&V (Outbound calls), EDD and KYB data provided on the banks systems.
* Contribute to the effectiveness and efficiency of the high value function by reviewing existing processes and procedures and proposing improvements which enhance service, deliver a simplified customer journey or mitigate risk and operational losses.
* Regular interaction with customers is required, providing first point resolution, diligence, ease, certainty, and empathy on the telephone and in writing.
ABOUT YOU
* Operational knowledge of UK and foreign payment journeys/processes.
* Experienced in undertaking customer due diligence and anti-fraud measures when processing UK and international payments and performing credit decisions/ anti-fraud decisions on cheques received.
* Good understanding of cheque clearing cycle to process, inward and outward cheque clearing, including returned, account switched and unpaid items.
* Applies right first-time skill to all procedures and process journeys.
* Able to accurately assess procedures to iterate, amend and future proof them for the high value function.
* Knowledge of banking technology, payment systems and processes, telephony.
* Excellent communication skills, both written and verbal and passionate about delivering the highest level of customer service to both internal and external customers.
* Strong numeracy skills.
* Professional qualifications in Banking (preferably Certificate in Business Banking and Conduct or equivalent) is desirable.
WHAT’S ON OFFER?
* Competitive salary complemented by a comprehensive benefits package.
* You will benefit from a Hybrid working environment which gives balance to office working and remote work.
* Birmingham city centre host a multitude of benefits including easy transport links, vibrant area and you will also benefit from discounted parking in local carparks.
NEXT STEPS
Closing Date of Application : 6th March 2025
Your Unity journey starts once you submit your application. Our dedicated Talent Acquisition Team will review your details and will arrange a phone consultation if your skills match our role.
For mutually suitable candidates we will extend the invite to join us the for the interview process. This will be a 1 stage process with a mix of remote and face to face interviews.
Our Talent team can support you with being your best, authentic self so if you have any requirements or need additional assistance please contact us on: recruitment@unity.co.uk