Ecommerce Administrator RocwooD Global Limited - Overton About Us RocwooD Global Limited is a fast-growing company specialising in ecommerce, and we are looking for a dedicated Ecommerce Administrator to join our dynamic team. This is a fantastic opportunity for someone who is proactive, organised, and eager to contribute to the success of our online operations. Role Overview As an Ecommerce Administrator, you will play a vital role in supporting our ecommerce activities. You will be responsible for a variety of tasks, including processing customer orders, handling customer communications, creating digital content, and managing refunds. This position requires strong attention to detail, excellent communication skills, and the ability to multi task effectively. Key Responsibilities Handle customer enquiries via email, including pre-sale and post-sale questions related to product information, stock availability, delivery tracking, and returns/refunds. Process customer orders accurately and efficiently to ensure timely dispatch by our warehouse team. Identify and suggest improvements to processes that enhance sales, customer satisfaction, and brand loyalty. Work with Excel reports to analyse data. Perform general administrative tasks to support the ecommerce team. Create artwork and social media content to promote our products and engage with our audience. Skills & Experience Required Strong written communication skills with exceptional attention to detail. A proactive approach to learning and developing new skills. Ability to work independently while collaborating effectively within a team. Excellent organisational skills and the ability to prioritise tasks efficiently. Adaptability and composure when working under pressure. Qualifications GCSEs (or equivalent) in English and Maths. A valid driving licence (we are in a very limited public transport area). Job Details Working Days: Monday - Friday Working Hours: 08:00 - 17:00 Location: RocwooD House, Lightwood Green Industrial Estate, Overton-On-Dee, Wrexham, LL13 0HU If you believe you're the right person for this role, send us your CV