This role is a great chance to join a dynamic business with excellent opportunities and a proven track record for career progression.
Full training will be provided with 1-2-1 coaching to build your confidence in working with our technology.
You will be responsible for:
1. Responding to client inquiries and providing technical support via phone, email, or chat
2. Communicating with customers by phone and email
3. Troubleshooting and resolving software and hardware issues
4. Performing data entry and maintaining accurate records of client interactions
5. Collaborating with other team members to identify and escalate complex issues
6. Conducting research to identify solutions for client problems
7. Assisting with software testing and quality assurance processes
8. Working effectively with your colleagues and being a team player
9. Updating our CRM and internal systems with notes
10. Following up with customers to ensure their satisfaction
11. Providing product training and software support for our customers
12. Adhering to Company Policies at all times
You will be:
1. Hardworking, honest and reliable
2. Organised, good at following procedures and attentive to detail
3. Proficient in Word and Excel and quick at learning new software
4. Able to effectively communicate by phone and email
5. Dedicating to delivering great service for our customers
Benefits:
1. 28 days holiday per year (including bank holidays)
2. 1 extra holiday day for your birthday!
3. Social and company events throughout the year
4. Free parking space
5. Pension contributions
6. Performance bonus
Join our team as a Support Analyst and help us deliver exceptional technical support to our clients. Apply today!
Job Type: Full-time
Schedule: Monday to Friday
Education: GCSE or equivalent (preferred)
Experience: Customer service: 1 year (preferred)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Application deadline: 01/12/2024
#J-18808-Ljbffr