Primary Responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for:
1. Practice Finance
o Developing new income streams and minimising expenditure, when possible, without impacting on quality.
o Managing the financial elements of the practice.
o Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
o Briefing partners on all financial matters, including forecasting.
o Managing and processing partners' drawings, PAYE and pensions for practice staff.
o Managing the procurement of GP practice equipment, supplies and services within target budgets.
2. Practice Operations
o Reviewing and analysing current practices and working with the teams and their leads to improve practices.
o Ensuring that Willowbrook Medical Practice is operated with both a patient-focused approach, combined with a commercial overview.
o The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
o Marketing the practice appropriately.
o Supporting the management of the Patient Participation Group.
o Supporting the management of all complaints.
3. Primary Care Funding and Contracts
o Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners.
o Tendering for new services and business opportunities.
o Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue.
o Leading and managing any potential GP practice mergers and collaborative initiatives.
o Managing contracts for services.
o Promoting Willowbrook Medical Practice's clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
o Ensuring that Willowbrook Medical Practice complies with the CQC regulations.
4. Strategy and Practice Development
o Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
o Achieving the long-term strategic objectives in an effective working environment.
o Developing, implementing, and embedding an efficient business resilience plan.
o Coordinating the reviewing and updating of all practice policies and procedures.
o Leading change and continuous improvement initiatives; coordinating all projects within the practice.
o Adopting a strategic approach to the management of all patient services matters.
o Monitoring and evaluating practice performance against targets.
5. Human Resources
o Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.
o Developing, implementing, and embedding an effective staff appraisal process.
o Implementing effective systems for the resolution of disciplinary and grievance issues.
o Maintaining an effective overview of HR legislation.
o Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
o Developing a system for Partner accountability.
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
* Deputise for the partners at internal and external meetings.
* Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.
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