Senior Pensions Administrator (Fixed term Contract for 6 months)
Management Level
H
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
As a senior member of the team, providing an efficient, accurate and friendly service to all our colleagues and customers will be second nature to you. Striving to support your team and identifying improvements in our processes, demonstrate initiative, judgement and certainty. The successful candidate will have a strong understanding of Pensions legislation, regulatory requirements and HMRC requirements. As a senior member of the team you will be required to take on additional responsibilities which include training, coaching and representing the team on projects.
Core duties and responsibilities:
* Providing administration service to customers, working to Service Levels with adherence to quality targets.
* Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues.
* Engaging with our client contacts to help resolve complex customer enquiries based on competent working knowledge of customer requirements using pension's knowledge.
* Providing technical guidance to your teams and identifying process improvements in your area of work responsibility.
Skills, Attributes and Behaviour:
* A minimum of 12 months of experience in senior pensions administration is essential for this role.
* Excellent attention to detail and capable of following defined processes and procedures.
* Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
* A proven track record of quality, timely delivery and strong numeracy/literacy skills.
* Developing positive and productive working relationships with people is essential.
* Strong IT skills and a willingness to learn a variety of systems.
What We Offer:
* Save For Your Future: Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
* All Employee Long Term Incentive Plan (LTIP): Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
* Health and Wellbeing: Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
* Employee discounts: Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
* Flexible Benefits: The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
* Time Off: Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
* Winning together: Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
This is a hybrid role with a minimum of 3 days a week required in the office.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. #J-18808-Ljbffr