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Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Manager to train, mentor, and manage a new team!
Position: Customer Experience Manager
Location: Office Based - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS
Working Hours: 37.5 hours a week
Salary: Not just competitive but tailored to your experience and expertise.
Key Responsibilities:
* Respond to and resolve customer queries promptly, dealing with escalations where necessary and ensuring client files are updated.
* Communicate with all customers and the Customer Service Advisors both verbally and in writing.
* Distribute emails from the internal queueing system to correct team members or departments.
* Ensure the CX Team are logging and acknowledging all enquiries using the company's systems and portals.
* Conduct analysis on various forms of data to identify trends and assess customer satisfaction levels, drawing insights and making recommendations to the business.
* Review industry trends internally and externally, sharing insights and developing recommendations to the business.
* Identify and develop initiatives and procedures for the business to continually improve the customer experience and customer reviews.
* Proactively engage and work with Property Teams and Departments to improve service delivery.
* Develop SLAs for communication and ensure these are adhered to.
* Maintain knowledge of departments and company processes to effectively address direct customer enquiries and answer queries from the CX Team.
* Ensure prompt and appropriate follow-up with customers as required.
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number "Ref #LI-MS1."
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
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