Overview
Customer Service Advisor
Enderby UK, Hybrid Working
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is fulltime, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass:
1. Daily communication with customers and the establishment of meaningful relationships.
2. Efficient management of our haulage partners.
3. Utilizing the EVENT platform for monitoring operational activities.
4. Reporting any non-compliance with agreed processes to customers and 3T Account Management.
5. Reporting daily operational Key Performance Indicators (KPIs) both internally and externally.
6. Escalating and providing detailed information on customer complaints in line with Service Level Agreements (SLAs).
7. Handling Proof of Delivery (POD) requests.
8. Responding promptly and professionally to customer queries.
9. Ensuring the accuracy of incoming data and investigating cost implications of data quality issues.
10. Monitoring customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP).
11. Generating accurate operational reports on a daily, weekly, and monthly basis.
12. Reporting fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About You
Experience in a customer service or transport role is preferred, but not essential. Key skills include:
1. Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
2. Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
3. Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
4. Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
5. IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
6. Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for You?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible, and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations.
Aptean pledges to promote a company culture where diversity, equity, and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age.
Celebrating our diverse experiences, opinions, and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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