Job summary Assistant to the Care Navigation Team Manager We are looking for a part time assistant to our Care Navigation Team manager with experience working in a General Practice and using the clinical system Sytmone. The role is an essential part of our friendly and experienced care navigation team providing the first point of contact for our patients. This is a part time role over 4 or 5 days a week. Occasional Saturday morning and evening (no later than 8pm) working may be required in accordance with the practice enhanced access rota. One day per week is until 6.30pm. Main duties of the job The post holder will assist in supervising the care navigation team and offer general assistance to the Care Navigation Team Manager. You will be responsible assisting with the day-to-day supervision of reception and care navigation duties and staff, ensuring that the correct procedures and protocols are being followed, reporting to the Care Navigation Team Manager and Business Management Assistant. You will act as a role model to the care navigation team, supporting, motivating, and promoting staff relations, as well as undertaking a variety of administrative duties and answering calls to assist in the smooth running of the practice. About us We are a CQC rated outstanding practice based in the heart of Tewkesbury covering 13,800 patients. We are a friendly team of 6 partners and 3 salaried GPs with a supportive and experienced management team. In addition, we have a large supportive and experienced administrative team covering secretarial, document processing, IT support and long-term condition recalls. We have a large and experienced nursing team qualified in multiple areas with a supportive HCA team and phlebotomist working alongside them. Actively engaged with our local PCN we utilise the services of a very experienced Health and Wellbeing that look after our frailty patients. We also have FCPs and Social prescribers that work in our practice. We are a training practice having registrars and medical students in all stages of their training. We actively encourage all our staff to develop professionally. Date posted 14 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A3990-25-0000 Job locations 1st Floor, The Devereux Centre Barton Road Tewkesbury GL20 5GJ Job description Job responsibilities Job responsibilities - ensuring processes are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary. - To supervise the care navigation team in the absence of the Care Navigation Team Manager - To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. - To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. - Act as a role model to the care navigation team, supporting, motivating and promoting staff relations - To undertake a variety of administrative duties to assist in the smooth running of the practice - Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with the Care Navigation Team Manager. - Continually assess and evaluate systems recommending changes and improvements to the Care Navigation team Manager as appropriate - Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures - Process prescriptions as required and according to Practice protocols - Assist with induction and training of new care navigation staff - Assist with patient complaints - Participate in audit where appropriate - Apply practice policies, standards and guidance - Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency - Ensure the NHS111 and out of hours reports are processed in a timely manner. - Oversee and delegate daily tasks in the absence of the care navigation team manager. - Have a full understanding of the appointment system within the practice. - You may, on occasion, be required to work Saturdays and evenings (no later than 8pm) in accordance with our Enhanced Access Rota. Job description Job responsibilities Job responsibilities - ensuring processes are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary. - To supervise the care navigation team in the absence of the Care Navigation Team Manager - To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. - To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. - Act as a role model to the care navigation team, supporting, motivating and promoting staff relations - To undertake a variety of administrative duties to assist in the smooth running of the practice - Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with the Care Navigation Team Manager. - Continually assess and evaluate systems recommending changes and improvements to the Care Navigation team Manager as appropriate - Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures - Process prescriptions as required and according to Practice protocols - Assist with induction and training of new care navigation staff - Assist with patient complaints - Participate in audit where appropriate - Apply practice policies, standards and guidance - Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency - Ensure the NHS111 and out of hours reports are processed in a timely manner. - Oversee and delegate daily tasks in the absence of the care navigation team manager. - Have a full understanding of the appointment system within the practice. - You may, on occasion, be required to work Saturdays and evenings (no later than 8pm) in accordance with our Enhanced Access Rota. Person Specification Experience Essential Supervision or Management Skills, Good IT Skills - Outlook, Email, Word, Excel Excellent interpersonal and communication skills Excellent Good telephone skills Experience of working in a primary or secondary care environment Qualifications Essential GCSE or NVQ Level 3 or equivalent experience or above Desirable NVQ in business administration Person Specification Experience Essential Supervision or Management Skills, Good IT Skills - Outlook, Email, Word, Excel Excellent interpersonal and communication skills Excellent Good telephone skills Experience of working in a primary or secondary care environment Qualifications Essential GCSE or NVQ Level 3 or equivalent experience or above Desirable NVQ in business administration Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mythe Medical Practice Address 1st Floor, The Devereux Centre Barton Road Tewkesbury GL20 5GJ Employer's website https://www.mythemedical.co.uk/ (Opens in a new tab)