Customer Service Officer Based in Bournemouth Face to face Full time 37 hours per week Pay rate £12.18 per hour Monday to Friday To start ASAP With a possibility to go permanent in the future We are seeking a candidate who is used to dealing with contacts face to face, perhaps you have worked within education or care on a reception desk? Dealing with the public Answering queries regarding various services provided Solving issues and escalating where necessary Sign posting Updating the database with information accurately Scanning documents in the digital mailroom Answering the phone and emails Skills required- Customer service focused Able to deal with contacts with empathy Dealing with vulnerable contacts Good understanding of Safeguarding MS Office, word, outlook, basic Excel Accurate data entry Good attention to details Good communication skills both written and verbal Ideally you will drive with your own car, as there will be cover required for sickness and holidays at other locations, Christchurch and Poole