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Customer Support Executive, West Midlands
Client:
MET Recruitment
Location:
West Midlands, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
70789f0c770f
Job Views:
5
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Customer Support Executive
Permanent
Do you enjoy processes and building customer rapport?
Our client, a well-established leading manufacturing company, is seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.
The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns.
General and Task Management
Making outbound calls for various purposes:
* To coordinate and check the delivery status of orders.
* To coordinate with trade network/partners for orders, stock, complaints, and payments.
* To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, and stock.
* To UK sales team for orders, enquiries, leads, complaints, and payments.
* To coordinate with trade partners and customers and engage in new partnership engagement or business generation process.
Handling various inbound calls:
* From trade partners for service, complaints, stock, enquiries, leads, and POD.
* From existing trade partners and customers for service and new order related queries.
* From sales managers for order updates, payments, and anything related to operations.
* From accounts/logistics overseas team for coordination related to orders and payments.
Administrative Activities
* Processing of new orders.
* Sending reminder emails, implementing debtor management to inform trade partners for payments and dues.
* Sending invoices for delivered orders.
* Managing customer data bank based on enquiries data, exhibition data, and sharing it with sales team for efficient conversion.
* Implementation of company’s credit approval process for trade partners.
Self-Management
* Employee should be balanced and confident, logical and experienced.
* Should be focused and productive.
* Team player with a positive mindset.
* Should be consistent and task-oriented, having self-awareness, resilience, optimism, and openness to change.
* Shows moral courage, openness, honesty, and has a collaborative approach when dealing with others.
Skills and Attributes
* Able to work well as part of a team.
* Ability to work accurately and methodically.
* Good numeracy and IT skills.
* Ability to plan and organise work.
* Ability to accurately complete paperwork and count stock items.
* Flexible approach to duties and tasks.
* Good understanding of customer deliverables and the impact of failure/cost of poor quality.
Job Information
Job Reference: SG/3123_1679408829
Salary: From £25,000 To £35,000
Job Industries: Call Centre and Customer Service
Job Locations: West Bromwich, West Midlands
Job Types: Permanent
Job Skills: Customer Service, Administration, Customer Support
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