Senior Business Relationship Manager page is loaded
Senior Business Relationship Manager
Apply locations Liverpool, Birmingham, Norwich, Newport
Time type: Full time
Posted on: Posted Today
Job requisition id: R0002257
Job Title: Senior Business Relationship Manager
Band: 5
Location: Liverpool, Newport, Norwich or Birmingham
Salary: £57,954 - £65,400
Term: Permanent
Closing Date: 09-03-25
Would you like to join a developing team of relationship managers to build and preserve trusting and productive relationships between our business and digital directorates?
Job Summary
You will be working closely with our commercial teams as they develop our next generation of commercial frameworks. Advising our commercial teams to ensure that the digital requirements of the products are accurately captured and articulated from the outset. This will involve being a part of a multidisciplinary team to ensure the digital elements of our new products are delivered on time and fit for purpose.
Team Summary
You will be joining a new team of relationship managers and as such will be in the position to shape and develop digital business relationship management within CCS. The team will provide critical links between the commercial and digital directorate of the business as we continue to serve the interests of our customers in Central Government and the Wider Public Sector. They will also heavily support CCS in developing its digital tools to support the Transformation of Public Procurement.
Key accountabilities:
1. You will be responsible for developing and managing the Digital Directorate’s engagement plan with one of our six commercial directorates.
2. Work closely with the business to ensure they have an appropriate understanding of new and existing digital services available.
3. Ensure customer satisfaction is managed and improved, through effective engagement, continuous improvement and communications.
4. Operate as an integral part of the Commercial Directorate’s senior management team offering advice and guidance where digital solutions are appropriate and reporting and articulating digital requirements to the technical teams in the Digital Directorate.
5. Manage and forecast the pipeline of business demand, capturing, analysing and prioritising business requirements, ensuring viability of delivery and minimising the use of bespoke solutions.
6. Provide relevant data and reports for all related digital and technology activities between the Commercial and Digital Directorates within CCS to ensure adherence to digital strategy agreed technical architecture.
7. You will manage and influence stakeholders to ensure the best outcomes for the business, in terms of; value for money, return on investment and commercial benefit.
8. You will be a principal author of the digital development strategy and policy within the Digital Directorate.
9. You will act as a translator and mediator between the business and the digital developments teams both internally and with external partners in gathering ideas and translating them to technical solutions.
10. Track business satisfaction and commission required initiatives to increase alignment, improve performance and raise satisfaction levels.
11. Assist the commercial elements of the business in the development of the business case, and to navigate governance processes and compliance with digital policies.
12. Drive resolution of significant business issues / escalations, ensuring effective communications and updates.
Essential Criteria (To be assessed at application stage):
1. Excellent stakeholder management skills with an innate ability to identify the root cause of issues and problems.
2. Experience of working in project/change delivery.
3. Familiar with qualitative and quantitative research techniques used for gathering insight.
4. Having excellent oral and written communication skills, with the ability to translate technical jargon into easily digestible messages for a diverse range of audiences.
5. Using Microsoft Excel and PowerPoint at a proficient level.
Desirable Criteria:
1. Having a broad understanding of or experience in the digital and technology professions.
2. Previous experience in business analysis.
3. A working knowledge of ITIL Service management Framework.
In the event of a high number of quality applications, desirable will be used as a second sift.
Success profiles (To be assessed at interview stage):
Behaviours:
1. Leadership
2. Seeing the big picture
3. Making effective decisions
4. Communicating and influencing
5. Delivering at Pace
Technical skills:
1. User focus
2. Ownership and initiative
3. Business analysis
What we will offer you, here are some of the benefits you can expect:
1. Competitive salary
2. Generous pension scheme
3. A discretionary non-contractual performance related bonus
4. Working remotely in addition to working in advertised office location
5. Flexi time scheme (available for B1-B6)
6. Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
At CCS, we actively support, promote and celebrate our differences for the benefit of our employees, suppliers and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift and interview times and dates to be confirmed. (Subject to change)
To find out more about our recruitment process please click here
#J-18808-Ljbffr