Job type: Permanent Location: Wrightbus Closing date: Monday 30 Sep 2024 08:00 Wrightbus is now recruiting for Customer Services Executive. Working Hours- 38-hour week Benefits: Life Insurance, Medicash scheme, Free car parking on site, Canteen and Career progression. wbstaff Job Title: Customer Sales Executive Department: All Service One Reports To: Customer Fulfilment Manager Purpose of Post To ensure the delivery of an industry leading customer service function, providing accurate product information and the delivery of an effective and efficient sales ordering process in a fast-paced aftersales department. You will be responsible for developing solid customer partnerships ensuring that we provide a value-added service. Focussed on delighting the customer, you will have excellent communication skills, ensuring that our customers are understand when they will be receiving their parts, as well as proactively encouraging new sales. Key Tasks Management of accounts assigned to you to make sure orders are processed through the system to delivery in as short a timeframe as possible. Communication with customers and external sales teams to ensure both are aware of when they will receive their parts. Aftermarket part sales administration, including upload of sales orders onto Sage. Ensure the accuracy of sales orders and invoices. Work closely with the purchasing team to provide pricing and commercial terms to international customers in an efficient and timely manner. Complete part tenders, request for quotation and price requests via customer portals, or directly by email. Provide customers with accurate estimated time of arrival for parts on back order. Liaise with technical departments to resolve customer technical enquiries. Advise customers of obsoleted parts, or parts which have been superseded. Create credit notes for faulty parts, over-charged items and discrepancy claims, as applicable. Compile monthly sales reports, KPI reports or other ad-hoc reports as required Ensure that all systems are kept accurately up to date in a timely manner. Follow the escalation process in relation to any queries you are unable to directly resolve. General Undertake all duties in line with General Data Protection and maintain utmost level of confidentiality. Ensure work is completed to meet the requirements of the ISO 9001 standard. Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure. Wrightbus is committed to equality of opportunity and to selection based on merit. You are required to adhere to and promote the Equal Opportunities Policy throughout the course of your employment. You must maintain high standards of personal accountability. You must follow the training received when using any work items Wrightbus has provided. You must co-operate with others on health and safety and not interfere with, or misuse, anything provided for their health, safety, or welfare. You must take care of your own health and safety and that of people who may be affected by what you do (or do not do). You must comply with the no smoking policy. Note This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities, as may be determined in consultation with the jobholder. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Wrightbus is committed to equality of opportunity and to selection on merit. Date: September 2023 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.