Job summary We are recruiting for a Ward Clerk Supervisor who share our vision to be trusted to provide consistently outstanding care and exemplary serviceto our patients. An exciting opportunity has arisen within East & North Herts NHS Trust for a Band 4 Ward Clerk Supervisor as part of the Ward Clerk structure within the Inpatient ward areas. We are looking for applicants with strong management, administrative and organisational skills as well as the ability to work within a team but using own initiative when required. If you can also demonstrate good communication skills both verbal and written and enjoy a challenge on a day-to-day basis, this could be the role for you. Excellent Knowledge of Lorenzo & Nervecentre is essential for this position although full training will be available if required for the right candidate. This role is predominatelyMon-Fri with some flex required for evenings and weekends and a proportion of Bank Holidays. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job To supervise a Ward Clerk Team and the Ward Clerk services. To provide clerical support to clinical staff based on wards/clinical units, including the receipt and resolution, where possible, of enquiries from patients, visitors and staff. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 20 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 361-7063901 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached job description and person specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached job description and person specification applicant pack for further detailed information regarding this role. Person Specification Qualifications / Training Essential Educated to GCSE level or equivalent qualification/ demonstrable experience. Previous Office/Administrative experience in an NHS environment Word Processing and Computer literacy skills to RSA3/NVQ3 level or relevant experience. Previous Secretarial/Administrative experience Experience of dealing with confidential information. Desirable Previous experience of Supervising others/ the work of others Skills Essential Able to organise and prioritise own workload and that of others. Possess a range of communication skills. Able to function effectively as part of a Team. Able to work well under pressure. Knowledge Essential Self-disciplined/motivated to function independently. Empathetic Other requirements Essential Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff Role model our Trust values every day Person Specification Qualifications / Training Essential Educated to GCSE level or equivalent qualification/ demonstrable experience. Previous Office/Administrative experience in an NHS environment Word Processing and Computer literacy skills to RSA3/NVQ3 level or relevant experience. Previous Secretarial/Administrative experience Experience of dealing with confidential information. Desirable Previous experience of Supervising others/ the work of others Skills Essential Able to organise and prioritise own workload and that of others. Possess a range of communication skills. Able to function effectively as part of a Team. Able to work well under pressure. Knowledge Essential Self-disciplined/motivated to function independently. Empathetic Other requirements Essential Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff Role model our Trust values every day Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)