IT Service Desk Engineers
Hybrid Working - Birmingham, West Midlands/Remote Working
25,000 Per Annum Plus Corporate Benefits
Our client, a leading business management services consultancy, is currently going through an exciting Digital Transformation journey and requires customer service-focused, Midlands-based Service Desk Analysts to join them on a full-time basis and support their strategic project initiatives.
Our client is open to candidates at all levels for these roles, including graduates and people who have previously worked in contact centres/call handling type roles. Strong communication, aptitude, and attitude are key.
These positions will be on a shift rota basis; 24 hours over 5 days, working a 3-shift rota, so flexibility is needed.
Role Purpose:
* Provide first-line IT support services to employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service.
* The role requires troubleshooting technical issues, maintaining accurate documentation, and collaborating with IT teams to deliver efficient IT services.
Key Responsibilities:
* Incident and Request Management
* Technical Troubleshooting
* Documentation and Knowledge Management
* Continuous Improvement
Experience/Knowledge:
* Ideally 1-2 years' experience in an IT support or Service Desk role.
* Basic knowledge of ITIL principles.
* Familiarity with ITSM tools (e.g., Halo ITSM, ServiceNow).
* Proficiency in troubleshooting Windows OS, Office 365, Active Directory, and basic networking concepts.
* Knowledge of Cloud services (Azure, AWS) is a plus.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to manage multiple tasks and prioritize effectively.
* Detail-oriented with a commitment to maintaining accurate documentation.
If you would like to be considered and have experience in the above areas, please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.
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