Job Description What the role is all about… We're looking for a Customer Success Executive to join our Three business team to deliver exceptional post-sale customer service and support to some of our large contractual business customers. Reporting into the Customer Success Senior Manager, you'll be working in a team of five to manage day-to-day enquiries, handle issues and concerns and work through incident management all whilst building a strong, trusting relationship through a customer-first mindset that balances both commercial objectives and positive customer experiences. What you’ll be doing… Serve as the primary point of contact one of our large business clients, driving value, growth and loyalty Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment Early engagement with acquisition colleagues to ensure smooth and seamless journey from acquisition activity Achieve individual monthly targets as set by the business across a range of commercial and experiential metrics Ensure all customer communication is recorded within the respective records and all calls dealt with in a professional manner Be responsible for monitoring ongoing customer health, customer satisfaction/NPS, acting on feedback to improve and drive satisfaction Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics