CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey… Let’s create something awesome, together, today. About the role and team: As the Programme Lead you are a key member of the Delivery team. You are responsible for leading and delivering complex technical programs of work as part of the Transformation team. You use your blend of technical expertise, strategic thinking and exceptional leadership skills to lead cross-functional teams and deliver innovative solutions that align with your clients’ business objectives. What you’ll be doing: Delivering complex programmes with multiple business and technical risks that will impact the success of key business priorities Oversee the planning, execution, and delivery of multiple digital projects simultaneously, ensuring alignment with project goals, timelines and budgets Provide technical guidance and leadership to development teams, ensuring the use of best practices in software development, architecture and engineering processes Primary key point of contact for clients and internal stakeholders, managing expectations, providing regular updates and ensuring clear communication takes place throughout the project lifecycle Work closely with designers, developers, strategists and other team members to foster a collaborative environment that encourages innovation and problem-solving Provide advice and guidance on programme delivery (mentoring other TPMs and supporting Engineering/Product teams) Create and track a plan to deliver the programme goals, including the technical implementation plan, ensuring colleagues and stakeholders from across CreateFuture are kept up-to-date Implement trade-offs in software delivery using experience and influencing skills to drive consensus with the Engineering and Product teams to obtain the best value and solution You foresee, manage and track potential risks and issues, establish a process, facilitate discussion and manage escalations We’d love to talk to you if you: Experience implementing and maintaining robust quality assurance processes Champion a culture of continuous improvement, identifying opportunities for process optimisation and implementing best practices across the organisation Have proficient strong project, stakeholder & programme management skills and require little to no supervision Have a strong understanding of software development lifecycle (SDLC), agile and waterfall methodologies to ensure successful programme delivery Are an advocate for and actively contribute towards a culture of Feedback Can effectively communicate technical concepts to non-technical stakeholders Have strong vendor management and negotiating skills What we’ll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave 1-1 professional financial coaching Pension - matched up to 5% View our complete list of benefits here. As this is a hybrid role, we're we’re looking for people within a commuting distance of our hub locations (Edinburgh/Leeds/Manchester/London) and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home. We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30 minute call with our Talent Acquisition Team 1-hour Competency based interview 1-hour Panel Interview & Presentation 1-hour Values led interview We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.