Are you ready to take your career to the next level?
This company is looking for three enthusiastic and dedicated individuals to join their Rail Division as Business Support Specialists. If you are passionate about providing high-quality support and thrive in a dynamic environment, they want to hear from you!
Job Title: Business Support - Carlisle
Salary: £25,000 - £30,000
Reports to: Business Manager
Job Purpose:
As a Business Support Specialist, your primary role will be to provide exceptional support to the Commercial Department. You will liaise effectively with customers and stakeholders, ensuring they receive accurate and regular updates on the progress of their services. Your role will also involve completing relevant administrative tasks to support commercial contracts.
Principal Accountabilities:
1. Provide effective administrative assistance to all customers and stakeholders, supporting the Contracts & Business needs.
2. Maintain high-quality communication with all customer and stakeholder interfaces, updating them on service progress and providing requested information.
3. Attend customer meetings punctually, providing accurate reports and minutes.
4. Offer positive and professional support for planning and preparing customer and stakeholder events.
5. Liaise with operations and engineering to ensure efficient service delivery.
6. Collate customer claims and submit them to appropriate channels promptly.
7. Coordinate with Finance to provide timely invoice details.
8. Administer all commercial documents on the BMS system professionally.
9. Support dispute resolution processes proficiently.
10. Administer commercial regulations and account development systematically.
11. Support other sectors of the Commercial team as needed, covering for absences.
12. Collaborate with internal departments to develop and deliver sales opportunities efficiently.
13. Promote equality, diversity, and inclusion within teams and the Division, fostering a culture of respect.
14. Embed our guiding principles of freedom, helpfulness, and drive in all activities.
General & Regulatory Responsibilities:
1. Comply with all applicable confidentiality requirements.
2. Adhere to all Company Rules, Standards, and Procedures, including those related to security, safety, and training.
3. Actively promote the company’s values, beliefs, and expected behaviours.
4. Perform other reasonable duties as required, in line with your skills, abilities, and grade.
Internal and External Relationships:
* Colleagues across departments
* Key external customers, suppliers, regulators, and stakeholders
Travel Requirements: Willingness and ability to travel as needed
Why Them?
* Brand new role with opportunities to shape your own future
* Work in a fast-paced, high-impact industry
* Learn from industry experts
* Flexible/Hybrid working options
* Competitive salary and benefits package
What are the benefits of working with them?
* They encourage applications from a diverse range of candidates.
* They are proud of the commitment they make to diversity and inclusion and of the progress they have made.
* They have active and vibrant staff networks, special leave policies, and workplace adjustments available for those who need them.
* They continue to build a diverse organisation in an inclusive environment that nurtures potential at all levels.
Their Benefits Include:
* Attractive salary
* Fantastic pension scheme
* Training and development
* Generous leave entitlements
* Flexible working options
* Healthcare
They warmly invite career returners to apply for this exciting opportunity. They are committed to fostering an inclusive workplace and encourage you to reach out with any questions. Your unique experiences and perspectives are valued here, and they look forward to supporting your journey back into the workforce.
Job Type: Permanent
Pay: £25,000.00-£30,000.00 per year
Schedule:
* Flexitime
Work Location: Hybrid remote in Carlisle
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