Summary
Clarkes of Stourbridge are a successful family-run franchise dealer. They are looking for a motivated Apprentice Sales Advisor to join their aftersales team. This is an excellent opportunity to start a rewarding career in the automotive industry, with full manufacturing training provided.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
£7.55 per hour. Hourly rate may increase due to performance. Bonus paid on performance
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8.00am-5.00pm. No weekends.
40 hours a week
Start date
Thursday 17 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Training to provide excellent customer service and support the service department's daily operations
* Liaising with customers via telephone and face-to-face.
* Supporting administration duties within the service department
* Welcoming customers to the service department and assisting with their enquiries
* Learn to coordinate with technicians to understand repair needs and service requirements
* Provide customers with information on available service options and parts
* Gain knowledge on warranty protections and cost-saving solutions
* Helping to manage workshop scheduling and workflow
* Notifying customers on service updates and vehicle times
* Developing communication skills to liaise effectively with customers, technicians and senior management
Where you’ll work
150 Stourbridge Road
Stourbridge
DY9 7BU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
In-house training.
No day release.
Requirements
Desirable qualifications
GCSE in:
* English (grade GCSE - grade 4 or above)
* Maths (grade GCSE - grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Must be IT literate, some knowledge of IT packages such as microsoft, excel. Confident to communicate via telephone and face to face. Genuine willingness to learn. Happy to work in a fast paced environment.