Annual salary: Up to £40k per year plus company vehicle, bonus and benefits
Are you an experienced Surveyor or Door Engineer looking for a new opportunity where you can make a real impact, provide excellent customer service and help grow our Midlands region? This could be the role for you.
This role supports both sales and service delivery within the region. Our Surveyor is a key member of our team and is expected to provide accurate surveys and quotes alongside excellent customer service and consult with customers to identify opportunities to increase sales. This role delivers field-based support for enquiries, surveys, quotations, orders and to help resolve account disputes.
Established in 1986, Arrow Industrial Group has grown to become one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates and barriers. We service our valuable customer network from our 2 Yorkshire factories alongside our UK Regional Business Centres. Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi-speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.
Basic salary up to £40,000 per annum plus company vehicle and annual financial performance bonus of up to £3,400. This is a full-time role working Monday to Friday from 8am to 5pm as a field-based role with office time spent in our Regional Business Centre in Erdington, Birmingham.
Responsibilities will include:
* Create high quality, accurate surveys and quotes
* Serve as the customer-facing role, building strong working relationships that benefit all
* Act as the liaison between customers and the RBC in Erdington, Birmingham
* Collaborate with customers, RBC team and Key Accounts team to provide a unified approach to customer service
* Manage customer enquiries, request for quotes, additional works from engineers
* Ensure quick and efficient handling, and providing timely responses to customers
* Build quote costings and content for sales team to submit, process, and update CRM
* Update internal systems with status updates, as required
* Liaise with planners to carry out Site Safety Audits, and Post Installation Checks
* Handle ad hoc requests, working closely with Sales and Operations to provide effective solutions
* Utilise systems to ensure smooth communication and efficient workflow.
The successful candidate will have the relevant skills and experience including:
* Previous experience as a surveyor/engineer in the industrial door industry and in conducting thorough on-site surveys for PPM’s, Repairs, and New/Replacement equipment
* Must be accurate and detail focused to provide high quality quotes and surveys
* Highly self-motivated, collaborative, and can build immediate relationships with customers
* Self-disciplined, motivated, with strong organisational skills for successful remote working
* High standards in customer service and operational delivery
* Strong technical, and product knowledge, and a deep understanding of our industry standards
* Able to drive revenue growth using sales acumen, problem-solving skills, and offering tailored solutions
* Able to gather accurate labour, plant & materials costings to build quotations
* Experienced in overseeing projects, cost management, and subcontract utilisation
* Use of various systems to support sales and operational service delivery
* Taking ownership of the customer satisfaction and do all you can to support customers needs
* Excellent communication and problem-solving skills to resolve internal and external issues
* A flexible approach and ability to assist in any tasks assigned by the business
* Capable of exemplifying our key values of Reliability, Integrity, Proactivity, and Innovation.
We also offer great benefits including:
* Annual holidays of 22 days (holidays increase for first 5 years up to 27 days)
* Paid 8 days Bank Holiday leave
* Everyone gets time off for Christmas/New Year
* Paid extra day off for your birthday every year
* Early finish on Fridays
* Cashback for every day health appointments from Westfield Health
* Discount scheme for groceries and everyday purchases from Reward Gateway
* Employee Assistance Programme with 24 hour advice line
* Online 24/7 access to a GP
* Wellbeing paid time off – sick leave & bereavement leave
* Workplace pension with Employer contributions
* Online training courses through our Training Portal
Ready for the challenge and want to be part of a company who pride themselves on being a key solution provider? Apply below today!
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