Service Designer - Fully Remote - 45,296.16- 53,222.99
The Opportunity
Yolk Recruitment is proud to be an exclusive recruitment partner for an arm's length body of the Welsh Government to recruit a Service Designer who can design and iteratively improve user-focused services.
Our client works with public sector organisations across Wales to deliver the digital strategy for Wales. They do meaningful work which positively impacts the lives of everyone living in Wales through digital transformation, ensuring services meet the needs of the people who use them, developing skills and digital talent and sharing best practice.
Our client is bold, transparent, people-focused, collaborative, and optimistic. They are a diverse and inclusive organisation and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.
They are a fully remote organisation; however, there is an expectation to attend some in-person meetings in Wales.
What the Service Designer will be doing
You would be working within a multidisciplinary team and be responsible for developing and executing the user-led service design, ensuring that these services are accessible, sustainable, inclusive, and bilingual.
* Create and improve user-centred services
* Work with the team to establish and grow service design in the public sector
* Develop a strategic vision centred around the end-to-end experience of the user
* Build strong relationships with key stakeholders and support Communities of Practice
What the successful Service Designer will bring to the team
You will be naturally curious, staying up to date with current learning and techniques, and an excellent communicator, able to explain complex technical information to non-technical stakeholders.
* Experience creating and improving user-centred design patterns in an evidence-based iterative way
* Passionate about designing inclusive and accessible solutions that solve real problems
* Experience working in an Agile way, and ability to advocate for its benefits
* Excellent communicator both with internal and external stakeholders
* Problem-solving skills, quickly getting to the heart of any issue
Here's What You'll Get in Return
* Salary of 45,296.16- 53,222.99 on a four-point scale
* Enhanced pension contributions - 7% contribution by the employer
* Generous holiday entitlement: 28 days' annual leave plus public holidays
* 37.5-hour week for all full-time team members
* Flexible Working Policy
* Flexible benefits: buy and sell annual leave, dental insurance, discounted gym membership and OpenLearn (free learning from the Open University)
* Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury.
* Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of 100k when diagnosed with a defined critical illness.
Think this one's for you
If you think this Service Designer opportunity is for you then please apply online.
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