Main duties of the job Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Ward Manager being available. Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport. Checking case notes, tidying and preparing them for scanning at the scan centre Answering several phones on the Ward in a professional manner and conveying messages to the appropriate person. Photocopying, scanning and ordering paperwork required for the Ward Submitting audit data