Job summary We are looking for an enthusiastic, caring person to join our team in Medical SDEC The job is at the reception desk. You will be communicating with patients and professionals face to face in the unit and over the phone, so good communication skills are essential. You will be the first person the patients will meet on their arrival, therefore a friendly positive attitude is crucial. The Receptionist is the first point of contact and will provide a full reception service, including meeting and greeting all attendees to the reception desk. You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained. The SDEC receptionist team are required to cover Monday to Friday 08:00 to 20:00 and Weekends 09:30 to 13:30. We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals. If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you. Main duties of the job To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times About us North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognized center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 2 Salary £22,383 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 339-RUH5278-A Job locations Southmead Hospital Westbury on Trym Bristol BS10 5NB Job description Job responsibilities To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times To undertake any other such duties commensurate with the post Job description Job responsibilities To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times To undertake any other such duties commensurate with the post Person Specification Essential Essential Evidence of good education and Word excel, internet, microsoft outlook Evidence of previous experience of NHS computer systems Evidence of team working Desirable NVQ or equivalent in customer service/care Communication Essential Good communication and organisational skills Strong communication skills Evidence of working in a team personal Essential Ability to adapt to high pressure and ever changing environment Person Specification Essential Essential Evidence of good education and Word excel, internet, microsoft outlook Evidence of previous experience of NHS computer systems Evidence of team working Desirable NVQ or equivalent in customer service/care Communication Essential Good communication and organisational skills Strong communication skills Evidence of working in a team personal Essential Ability to adapt to high pressure and ever changing environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Bristol NHS Trust Address Southmead Hospital Westbury on Trym Bristol BS10 5NB Employer's website https://www.nbt.nhs.uk (Opens in a new tab)