Description Business Area Overview The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session. About the Role Reporting to the Delivery Manager, this role ensures the effective processing of the Script process during exam series. Working to tight immovable deadlines to ensure all scripts have been received into the scanning facility in Hellaby. This role covers the GQ and VQ qualification suites. This role is based in our office in Hellaby, Rotherham. Key Accountabilities To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate To interpret and utilise management information and make informed decisions from it, and escalate as appropriate Ensuring candidate scripts have been chased and received, all queries relating to scripts such as script searches are completed within agreed service levels Leading processing activities During peak processing periods lead a team of seasonal staff To deliver daily/weekly/monthly team briefs To gather information to support the resolution of complaints and queries as directed by line manager Work in other areas of the business as required Key Challenges Due to the nature of the examination process, the volume of work varies throughout the year. Working to tight, and immoveable, deadlines Attention to detail and careful analysis Flexibility of working patterns during peak periods Reacting positively to change Adapting to the challenges Adapting to multiple/ different IT systems Supporting various stakeholders from different teams Simultaneously managing multiple high priority tasks Your Reward & Benefits We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us. A generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life. Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.