1. Market leading organisation
2. This company promotes a great culture and encourages growth
About Our Client
This well-established organisation is a giant in the technology and telecoms industry, boasting a workforce of over 10,000 employees globally. Offering innovative solutions across various sectors, the company is renowned for its commitment to quality service and customer satisfaction.
Job Description
3. Provide top-notch customer service to clients in a timely manner.
4. Tackle and resolve customer issues via phone, email, and live chat.
5. Maintain customer service records and prepare reports on the same.
6. Collaborate with the customer service team to meet and exceed targets.
7. Develop and maintain strong relationships with customers.
8. Stay updated with the company's products and services.
9. Provide feedback on customer service issues to the management team.
10. Participate in customer service training and development programmes.
The Successful Applicant
A successful Customer Support Specialist should have:
11. A solid educational background with a focus on customer service or a related field.
12. Exceptional communication and interpersonal skills.
13. Problem-solving abilities and a customer-centric approach.
14. Proficiency in using customer service software and tools.
15. A strong understanding of the technology and telecoms industry.
What's on Offer
16. A competitive salary range of £25,000 to £30,000 per annum.
17. A supportive work culture that promotes professional growth.
18. The opportunity to work in the bustling city of Reading.
19. An attractive holiday leave package.
We encourage all qualified candidates to apply for this exciting opportunity in the technology and telecoms industry. This role offers a rewarding career in a global company where customer service excellence is at the forefront.