Job Title: Customer Service Agent Location: Leatherhead (Hybrid to begin, transitioning to fully remote) Salary: £12.31 per hour Hours: 4:30 PM - 11:00 PM, Saturday and Sunday Job Description: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. This role will initially be based in our Leatherhead office with a hybrid working arrangement, eventually transitioning to a fully remote position. Key Responsibilities: Provide exceptional customer service via phone, email, and live chat. Resolve customer inquiries and issues promptly and efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve customer service processes. Stay updated on product knowledge and company policies. Requirements: Previous experience in a customer service role is preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Proficiency in using customer service software and tools. Reliable internet connection for remote work